The ideal candidate should have strong experience in ServiceNow ITAM HAM modules compliance management vendor coordination and asset lifecycle governance

Key Responsibilities

Manage end to end Hardware Asset Management HAM lifecycle in ServiceNow

Maintain asset inventory accuracy through reconciliation and audit processes

Perform asset onboarding transfer refresh retirement disposal and recovery activities

Ensure compliance with asset management policies controls and governance frameworks

Perform periodic asset audits and maintain audit readiness

Drive process improvements across ITAM and HAM operations

Coordinate with ServiceNow development teams for HAM enhancements workflows and catalog improvements

Manage vendor engagements for asset procurement disposal logistics and lifecycle management

Create dashboards KPI reports metrics and executive level reporting

Ensure SLA adherence and operational excellence across asset management functions

Support stakeholders with inventory planning forecasting and lifecycle decisions

Mandatory Skills

ServiceNow HAM Pro

IT Asset Management ITAM

Hardware Asset Management

Asset Lifecycle Management

Asset Reconciliation

Asset Audits

Inventory Management

Asset Governance Compliance

ServiceNow Reporting Dashboards

Vendor Management

Preferred Skills:

Domain->Service Management->IT Asset Management,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Domain->Enterprise Asset Management->IT Asset Lifecycle Management,Technology->Infra_ToolAdministration-ConfigManagement->CA CMDB

ServiceNow HAM Pro Specialist