ServiceNow Functional Product Owner (HRSM)

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Job Description

Job Description

Key Responsibilities

Product Vision & Strategy
Define and communicate a clear product vision aligned with HR Digital Services goals
Develop and maintain a strategic product roadmap
Stakeholder Engagement & Collaboration
Gather, analyze, and prioritize requirements from HR leaders, stakeholders, and end users
Act as the bridge between business stakeholders and the development team
Backlog Management
Own and manage the product backlog
Prioritize features based on business impact, urgency, and value
Ensure backlog transparency and alignment with stakeholders
Product Development & Delivery
Oversee end-to-end product development
Ensure timely delivery of high-quality features through testing and validation
Performance Monitoring & Optimization
Track KPIs and user feedback
Continuously improve product performance and adoption
User Experience & Adoption
Ensure the product is intuitive and user-friendly
Drive user adoption through effective strategies and engagement initiatives
Compliance & Risk Management
Ensure compliance with relevant regulations and standards
Identify and mitigate potential risks
Vendor & Ownership Management
Co-manage vendor relationships
Collaborate with vendors and internal teams to influence the product roadmap
Support change management, including training and documentation
Decision-Making
Make data-driven decisions on feature development and prioritization
Balance business needs, user feedback, and technical feasibility

Required Skills

[ServiceNow]

Additional Information

Skills & Qualifications

Domain Expertise: Strong understanding of HR processes and digital HR solutions
Product Management: Experience in product lifecycle management, roadmap planning, and prioritization
Stakeholder Management: Excellent communication and influencing skills
Agile Methodologies: Hands-on experience with Agile frameworks (user stories, sprint planning, acceptance criteria)
ServiceNow HRSM: Experience with ServiceNow HR Service Management is highly preferred