ServiceNow FSM Techno Functional Consultant

ServiceNow FSM Techno Functional Consultant

Contract for 6 months

Remote - India

LOOKING FOR IMMEDIATE JOINERS

Roles & Responsibilities:

Translate business requirements related to field service operations (work orders, dispatching, scheduling, asset management, mobile workforce) needs into ServiceNow FSM functional designs and configurations

Conduct workshops, process mapping, and solution walkthroughs

Act as a trusted advisor on ServiceNow FSM capabilities and best practices

Collaborate with technical consultants/developers for integrations and custom development

Create functional documentation: solution design, configuration workbooks and user guides

Skills:

Strong hands-on experience with ServiceNow Field Service Management

Strong knowledge on below ServiceNow FSM modules including -

Work Orders & Tasks

Dispatch Console

Scheduling & Assignment

Mobile Agent / Field Service Mobile App

Asset, Location, and Inventory Management

Define workflows, business rules, UI policies, and form layouts

Configure SLAs, notifications, and reporting dashboards

Strong understanding of FSM data model, workflows, and dispatching concepts

Experience Level:

9+ years of ServiceNow experience, with 3+ years in ServiceNow FSM Knowledge of Enterprise IT operations processes and procedures

ServiceNow CIS certified with ServiceNow FSM certification

Experience working in Agile/Scrum environments

Preferred Prior experience in Field Service transformation projects

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