Work Orders: Develop, manage, and maintain workflows for work orders, ensuring efficient assignment, tracking, and completion.
Tasks: Design and implement task management processes, ensuring timely execution and follow-up.
Schedule Optimization: Utilize scheduling tools to optimize resource allocation and reduce downtime.
Resource Management: Oversee the deployment and management of field service resources, ensuring effective utilization and coverage.
Mobile: Develop and support mobile solutions for field technicians, enabling real-time access to tasks and updates.
Field Service Operations: Streamline field service processes from dispatching to tracking and reporting, improving overall service quality and efficiency.
Configuration and Customization: Customize and configure ServiceNow FSM applications to meet business requirements, including creating and maintaining forms, workflows, notifications, and reports.
Integration: Integrate ServiceNow FSM modules with other systems and third-party applications to enable seamless data flow and process automation.
Data Management: Ensure accurate and secure management of field service data, adhering to data privacy regulations.
Support and Maintenance: Provide ongoing support and maintenance for ServiceNow FSM applications, including troubleshooting issues and implementing updates and enhancements.
Required Qualifications To Be Successful In This Role
Experience: 3+ years of experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management.
Technical Expertise: Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS.
Certifications: ServiceNow Certified System Administrator, FSM Implementor.
Additional Information
Job Type: Permanent Full Time
Work Profile: Hybrid (Work from Office/ Remote)
Years of Experience: 5-7 Years
Location: Bangalore
What We Offer
Competitive salaries and comprehensive health benefits
Flexible work hours and remote work options.
Professional development and training opportunities.
