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Who are we
At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru.
Key Responsibilities
- Work Orders: Develop, manage, and maintain workflows for work orders, ensuring efficient assignment, tracking, and completion.
- Tasks: Design and implement task management processes, ensuring timely execution and follow-up.
- Schedule Optimization: Utilize scheduling tools to optimize resource allocation and reduce downtime.
- Resource Management: Oversee the deployment and management of field service resources, ensuring effective utilization and coverage.
- Mobile: Develop and support mobile solutions for field technicians, enabling real-time access to tasks and updates.
- Field Service Operations: Streamline field service processes from dispatching to tracking and reporting, improving overall service quality and efficiency.
- Configuration and Customization: Customize and configure ServiceNow FSM applications to meet business requirements, including creating and maintaining forms, workflows, notifications, and reports.
- Integration: Integrate ServiceNow FSM modules with other systems and third-party applications to enable seamless data flow and process automation.
- Data Management: Ensure accurate and secure management of field service data, adhering to data privacy regulations.
- Support and Maintenance: Provide ongoing support and maintenance for ServiceNow FSM applications, including troubleshooting issues and implementing updates and enhancements.
Required
- 3+ years of experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management.
- Technical Expertise: Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS.
- Certifications: ServiceNow Certified System Administrator, FSM Implementor.
Additional Information
- Job Type: Permanent Full Time
- Work Profile: Hybrid (Work from Office/ Remote)
- Years of Experience: 3-7 Years
- Location: Bangalore
What We Offer
- Competitive salaries and comprehensive health benefits
- Flexible work hours and remote work options.
- Professional development and training opportunities.
- A supportive and inclusive work environment
