Servicenow developer

Job Title: ServiceNow Developer

Job Location: Hyderabad, Telangana

Worksite: Onsite [100%]

About WCT:

WaferWire Cloud Technologies (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

About Role/Project:

We are seeking an experienced ServiceNow Developer with a minimum of 5 years of hands-on expertise on the ServiceNow platform. The ideal candidate will have strong technical knowledge in Scripting, Flow Designer, Integration Hub, Rest Integration, Service Portal, and UI Builder, with added advantage if certified application developer and experienced in CSM, NowAssist, and AgenticAI implementations.

Responsibilities:

• Design, develop, and customize applications on the ServiceNow platform to meet business needs.
• Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs. Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
• Utilize UI Builder to design and configure modern, scalable user interfaces.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Support CSM (Customer Service Management) implementations with configuration, customization, and integration.
• Explore and implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.
• Ensure compliance with coding standards, performance optimization, and platform best practices.
• Troubleshoot, debug, and resolve issues within ServiceNow applications.

Required Qualifications:

• 5+ years of hands-on development experience on the ServiceNow platform.
• Strong expertise in Script Includes, Service Portal development, and UI Builder.
• Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations.
• Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards.
• Ability to work in Agile / Scrum methodology.
• Excellent problem-solving skills with strong communication and collaboration abilities.

Preferred Qualifications:

• Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD)
• Implementation experience in Customer Service Management (CSM).
• Exposure to NowAssist (GenAI features) and AgenticAI solutions.

Equal Employment Opportunity Declaration:

WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.