P1C3STS
- Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
- Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
- Understand the requirement for the enhancement and work on the enhancement and fixes for ServiceNow ITSM platform.
- Client communication for providing the status updates on enhancement stories, defects and incident tickets.
- Resolution of client-reported incidents in a timely and efficient manner.
3+ years of experience in ServiceNow ITSM, in a Telecom environment or similar technology-led industry.
- Prier experience and understanding on ServiceNow development and integrations for ITSM module.
- Experience with ServiceNow issues analysis and fixing for ITSM modules.
- Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
- Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
- Collaborate with cross-functional teams and stakeholders to integrate ServiceNow into overall project and support strategies.
- Demonstrate a flexible and adaptive approach to accommodate changing business needs.
- Resolution of client-reported incidents in a timely and efficient manner.
- Develop and update UI policies, business rules, and workflows.
- Tune ServiceNow applications for performance and usability.
- Experience in Java Scripting within ServiceNow platform
- Excellent in communication and experience liaising with multi stakeholder environment is a plus
- Stay updated on ServiceNow features and functionalities, ServiceNow best practices and new technologies.
