ServiceNow Developer

Role: ServiceNow Technical Lead

Roles & responsibilities

• Lead the design and implementation of ServiceNow solutions across ITSM, HRSD, ITAM, and CMDB modules.

• Drive and manage Workday integrations and enterprise integrations using REST APIs, Scripted REST APIs, and BOT APIs.

• Provide hands-on development support using JavaScript, Glide APIs, and ServiceNow scripting best practices.

• Own end-to-end solution delivery including requirement analysis, design, development, testing, and deployment.

• Perform code reviews of all update sets to ensure quality, performance, and compliance with coding standards.

• Mentor and guide developers, assisting in resolving technical challenges and removing blockers.

• Ensure scalability, security, and performance of ServiceNow implementations.

• Collaborate with stakeholders to translate business requirements into technical solutions.

• Oversee integration architecture, ensuring seamless connectivity with external systems (Workday, Azure, Okta, etc.).

• Define and enforce best practices, governance, and development standards across the team.

Roles & responsibilities

• Troubleshoot complex issues and provide root cause analysis and resolution.

• Support release management, instance upgrades, and platform maintenance activities.

• Ensure CMDB health, data integrity, and adherence to ITIL practices.

• Contribute to solution design discussions involving SPM and PSM modules (secondary skills).

• Participate in Agile ceremonies and ensure timely delivery of sprint commitments.

• Create and maintain technical documentation, architecture diagrams, and knowledge artifacts.

• Act as the primary technical point of contact for onshore/offshore teams and clients.

• Support implementations or enhancements related to SPM and PSM modules.

• Assist in integrations with Azure AD and Okta for authentication and identity management.

Required Skills

• Strong experience in Workday Integration

• Expertise in REST APIs, Scripted REST APIs, and BOT APIs

• Advanced knowledge of ServiceNow Scripting (JavaScript, Glide APIs)

• Hands-on experience in ITSM, HRSD, ITAM, and CMDB

• Strong understanding of ServiceNow platform architecture and development best practices.

• Exposure to SPM (Strategic Portfolio Management) and PSM

• Experience with Azure AD and Okta integrations

• Knowledge of integration tools and middleware

This role is for you if you have the below

Educational Qualification

Bachelor's degree in Computer Science, Information Technology, or a related field

Master's degree is an added advantage

ServiceNow Certifications (CSA, CIS modules) preferred

Work experience

• 5–8 years of hands-on ServiceNow development experience.

• Proven experience as a Technical Lead or Senior Developer in ServiceNow implementations.

• Hands-on experience in Workday integration with ServiceNow.

• Strong background in building and managing REST APIs, Scripted REST APIs, and BOT integrations.

• Experience working across ITSM, HRSD, ITAM, and CMDB modules.

• Demonstrated experience in end-to-end ServiceNow project delivery (design, development, deployment).

• Prior experience in code reviews, release management, and team mentoring.

• Exposure to SPM and PSM modules and identity integrations (Azure AD, Okta) is preferred.

• Experience working in Agile/Scrum environments with distributed teams.

Soft Skills

Strong leadership and team management capabilities

Excellent communication and stakeholder management skills

Problem-solving mindset with analytical thinking

Ability to work in a fast-paced and collaborative environment