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ServiceNow Developer
Tata Consultancy Services

ServiceNow Developer

Tata Consultancy Services
5-12 Years
Not Disclosed

This job is no longer accepting applications

Job Description

Greetings from TCS!

Job Title: ServiceNow CSM Developer

Walk-in Interview Date: 18-July-2026 (Saturday)

Walk-in Location: TCS Yamuna Tower VI, Assotech Business Cresterra, Plot No. 22, Noida-Greater Noida Expressway, Sector 135, Noida, Uttar Pradesh 201304

Walk-in Time: 9am-1pm

Experience Range: 5-12 yrs

Required Technical Skills:

  • Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Management
  • Configure case workflows, SLAs, entitlements, and customer lifecycle processes
  • Build and customize Service Portals / Employee Center for customer interactions
  • Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer
  • Integrate ServiceNow with external systems using REST/SOAP APIs
  • Configure Omnichannel features (Email, Chat, Virtual Agent)
  • Create dashboards and reports for customer service performance and insights

Minimum Qualification: 15 years of full-time education

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

Key Skills

entitlements
Email

Employee Center

Flow Designer

Knowledge Management

Virtual Agent

SOAP APIs

Customer Service Portal

Service Portals

Case Management

ServiceNow CSM modules

Omnichannel features

customer lifecycle processes

Chat

case workflows

Script Includes

Slas
Dashboards
Client Scripts
Business Rules
Ui Policies
Reports
Last Updated: 13-08-2026 08:14:50 PM

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