This role will be instrumental in implementing, customizing, and enhancing the SPM suite to meet business needs, streamline portfolio governance, and support strategic decision-making.
Key Responsibilities:
- Design, configure, and implement ServiceNow SPM modules, including:
- Idea, Demand, Project, Program, and Portfolio Management
- Resource and Time Tracking
- Financial Planning (if enabled)
- Agile 2.0(Scrum Programs, Epics, Stories, etc.)
- Customize forms, workflows, UI policies, business rules, and client/server-side scripts
- Integrate SPM with other modules like ITBM, APM, CMDB, and ITSM where necessary
- Build dashboards and reports for portfolio performance, resource utilization, and project health
- Perform unit testing, supportUAT, and provide deployment documentation
- Support data migrations, import sets, and transform maps for legacy data
- Ensure adherence to ServiceNow best practices and development standards
Required Qualifications:
- 37years ofServiceNowplatform experience, with12+years working specifically on SPM or ITBM
- Strong experience with scripting (JavaScript, Glide APIs, etc.) on the platform
- Experience in configuringPortfolio Workbench, Program dashboards, and project templates