Translate business requirements related to field service operations (work orders, dispatching, scheduling, asset management, mobile workforce) into ServiceNow FSM functional designs and configurations.
Conduct workshops, process mapping, and solution walkthroughs.
Act as a trusted advisor on ServiceNow FSM capabilities and best practices.
Collaborate with technical consultants/developers for integrations and custom development.
Create functional documentation, including solution designs, configuration workbooks, and user guides.
Configure workflows, business rules, UI policies, SLAs, notifications, and reporting dashboards.
Manage and optimize modules including Work Orders & Tasks, Dispatch Console, Scheduling & Assignment, Mobile Agent / Field Service Mobile App, Asset, Location, and Inventory Management.
Ensure understanding and adherence to FSM data model, workflows, and dispatching concepts.
