ServiceNow Developer

SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. Our mission is to deliver impactful solutions.

The future promises to be exciting—come and be a part of it.

Job Title: ServiceNow Developer

Experience: 3 to 5 years

Employment Type: Full-Time (FTE)

Work Location: Hyderabad, India

Job Summary

We are looking for an experienced ServiceNow Developer to join our team and support ongoing development, configuration, enhancement, and implementation activities for one of client. The ideal candidate should have strong hands-on experience with the ServiceNow platform, IT Service Management (ITSM), Service Portal and Integrations.

The candidate should be comfortable working on platform configurations, customizations, integrations, troubleshooting, and enhancements while following ServiceNow best practices. Experience in HRSD, VRM, GRC and CSM will be an added advantage.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and platform features.
• Implement and enhance ITSM modules, including Incident, Problem, Change, Request, and Service Catalog Management.
• Support Vendor Risk Management (VRM) configurations, workflows, assessments, and related processes.
• Support Service Portal customizations.
• Develop and maintain Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer flows, and other ServiceNow components.
• Develop and support integrations between ServiceNow and external systems using REST APIs, SOAP APIs, Integration Hub, and other integration capabilities.
• Troubleshoot technical issues, perform root cause analysis, and implement appropriate solutions.
• Participate in requirement analysis, technical design, development, testing, deployment, and post-production support.
• Follow ServiceNow development best practices, maintain code quality, and minimize unnecessary customizations.
• Collaborate with onsite stakeholders, business teams, and offshore team members to deliver enhancements on time.
• Support platform upgrades, instance cloning, testing, and deployment activities as required.

Required Skills and Experience

• Strong hands-on experience with ServiceNow platform configuration and development.
• Practical implementation or support experience in ITSM modules.
• Experience with ServiceNow Service Portal and Integrations.
• Proficiency in JavaScript and ServiceNow scripting.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Flow Designer.
• Understanding of ServiceNow tables, relationships, data models, update sets, and application scope.
• Experience with REST/SOAP integrations and troubleshooting integration issues.
• Good analytical, problem-solving, communication, and collaboration skills.
• Ability to work independently and take ownership of assigned deliverables.

Preferred / Good-to-Have Skills

• ServiceNow HRSD implementation or support experience.
• Experience with Integration Hub and third-party system integrations.
• Exposure to ServiceNow GRC / Integrated Risk Management and CSM.
• Experience with ServiceNow upgrades, cloning, automated testing, and deployment processes.
• Required ServiceNow certifications, such as CSA, CIS- Data Foundation and at least any one CIS – ITSM/HRSD/CSM/VRM certifications.

Ideal Candidate Profile

We are looking for a hands-on ServiceNow Developer who can independently deliver platform enhancements and support requirements. Candidates with strong ServiceNow platform and ITSM skills, along with practical VRM experience, will be preferred. HRSD and integration experience will provide additional flexibility to support other client engagements and future requirements.

Experience in GRC and CSM is a bonus but is not mandatory.