ServiceNow Developer

Key Responsibilities

1. CSDM Implementation & Planning

• Plan and execute end-to-end CSDM implementation using the CSDM 5 framework

• Assess current CMDB and partially implemented CSDM artifacts and redesign to align with standard CSDM model

• Work closely with the client to drive framework adoption through the year

2. CMDB & Application Services Expertise

• Strong understanding of Business Applications, Application Services, and CMDB relationships

• Guide migration from heavily customized Business Applications to standardized Application Service modeling

• Identify out-of-the-box (OOB) fields vs. existing custom fields and advise which can be retired

• Design and validate correct service and relationship hierarchy

3. Tool-Level / Backend Knowledge (Non‑Developer)

• Deep familiarity with ServiceNow CMDB tables, forms, configurations, and OOB capabilities

• Ability to explain available fields, data structures, and relationships within the platform

• Translate functional CSDM requirements into clear build instructions for developers

• Partner with developers for actual configuration/builds (not expected to code extensively)

4. Operational Ownership

• Act as the primary CSDM point of contact for the client

• Support day-to-day design decisions and ongoing refinement

• Provide continuity and backup knowledge beyond implementation

Required Skill Set / Experience

• Prior hands-on CSDM implementation experience (at least one implementation preferred)

• Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred

• Strong CMDB fundamentals: data modeling, relationships, service mapping concepts

• Ability to operate as a functional–technical bridge between the business and developers

• ServiceNow platform knowledge beyond UI-level administration

Key Differentiator vs Existing CMDB Admin Roles

While existing CMDB resources are handling operations and platform maintenance, this role requires CSDM design authority, framework-level decision making, and strategic modeling expertise.