ServiceNow Developer- GRC

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you passionate about solving complex problems Do you thrive in a fast-paced environment Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.

Responsibilities:

• ITOM Implementation:

  • Design and implement ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management, to gain comprehensive visibility into our IT environment.

  • Configure MID Servers and integrate them with diverse network devices, servers, and applications for automated asset discovery.

  • Define and deploy service maps to visualize relationships between IT components and ensure proactive incident management.

• AIOps Integration:

  • Evaluate and implement AI-powered ITOM tools and functionalities to automate IT operations and optimize resource utilization.

  • Build workflows and automations leveraging anomaly detection, root cause analysis, and predictive maintenance capabilities.

  • Develop custom dashboards and reports to provide actionable insights for efficient problem resolution and performance optimization.

• Technical Expertise:

  • Possess in-depth knowledge of ServiceNow ITOM modules, scripting languages (JavaScript, Jelly), and integration capabilities.

  • Understand network and system administration principles with practical experience in device discovery and troubleshooting.

  • Stay up-to-date with the latest advancements in AIOps and its integration with ServiceNow.

• Collaboration and Communication:

  • Collaborate effectively with IT operations, network, and application teams to understand requirements and design optimal ITOM solutions.

  • Communicate technical concepts clearly and concisely to various stakeholders, ensuring alignment and buy-in.

  • Document configurations and procedures for future reference and knowledge sharing.

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

Required Technical and Professional Experience:

• Minimum 5 years of hands-on experience with ServiceNow platform development and administration.

• Proven experience in at least one ServiceNow domain: IGRC, IRM, SecOps, or VRM.

• Strong scripting experience in JavaScript and basic proficiency in Python, Shell, or PowerShell.

• ServiceNow Certified System Administrator (CSA).

• Understanding of ITIL processes.

• Good knowledge of Linux and Windows OS.

• Familiarity with programming languages such as Java or .NET.

• Experience working in Agile and DevOps environments.

• Strong communication skills in English (spoken and written).

• Ability to take initiative, ownership, and work both independently and collaboratively.

Preferred Technical and Professional Experience:

• ServiceNow certifications in GRC/IRM, VRM, or Vulnerability Response.

• Exposure to ServiceNow integrations with third-party tools and platforms.

• Experience in automation frameworks like Ansible.

• Working knowledge of ServiceNow Performance Analytics and Reporting.

• Practical understanding of CI/CD pipelines and tools.

• Passion for continuous improvement and innovation in IT service delivery.

• Ability to manage multiple initiatives and drive business outcomes through technology.

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.