Brief Description
ServiceNow Developer
Location: Pune (On-Site – 4 Days Per Week + 1 WFH)
Ready to accelerate your ServiceNow development career beyond one module or ticket-based delivery
At ESP Global Services, our developers don't just build configurations — they help build
real-world, mission-critical solutions used in global airport environments.
If you want broader platform exposure, faster learning, and the chance to work on a
ServiceNow-powered product supporting live operations, ESP offers opportunities that are difficult to access in larger, highly siloed organisations.
This is an
office-based role in Pune (5 days per week) and is ideal for developers who want to grow quickly, build strong platform fundamentals, and gain real solution lifecycle exposure.
Why Developers Choose ESP
In Many Large ServiceNow Delivery Environments, Developers Are
- Assigned to one module or backlog area
- Focused mainly on ticket or story delivery
- Limited in exposure to architecture, integrations, or customer use cases
At ESP, You Will
- Develop across multiple ServiceNow towers (ITSM, CSM, FSM, and potentially GRC, HR, and Knowledge)
- Work on AirportNow, ESP's ServiceNow-powered solution used by airports globally
- Gain exposure to integrations, CMDB architecture, and automation design
- Work alongside senior consultants and architects and learn faster through real project ownership
- See how your development work supports live operational environments
This role is ideal if you want to become a
strong platform developer or future technical consultant.
Key Responsibilities
- Design, develop, and customise ServiceNow solutions across ITSM, CSM, FSM, and/or GRC
- Build custom applications, tables, workflows, Flow Designer automations, and platform components
- Configure and support core modules including Incident, Problem, Change, Asset Management, and CMDB
- Develop reusable Script Includes, APIs, and integrations using REST/SOAP
- Configure and maintain Integration Hub, Flow Designer, and automation workflows
- Implement data loads, transform scripts, and conditional business logic
- Support CMDB data modelling, relationships, and data integrity
- Build dashboards, reporting, and performance analytics solutions
- Maintain technical documentation for configurations and custom development
- Identify platform improvement opportunities to increase automation and efficiency
Requirements
What You Bring- Bachelor's degree or MCA in Computer Science, IT, or related field
- 3+ years hands-on ServiceNow development experience
- Strong expertise in at least one module: ITSM, CSM, FSM, or GRC
- Strong scripting capability including:
- JavaScript
- Glide API
- Script Includes
- Business Rules
- Experience working with:
- Flow Designer
- Integration Hub
- Transform Maps
- Integrations and APIs
- Understanding of CMDB architecture and data modelling
- Experience in MSP or multi-tenant environments (advantageous)
Preferred Certifications
- ServiceNow CSA
- ServiceNow CIS (ITSM / CSM / FSM / GRC)
What Makes You Successful At ESP
You'll thrive if you:
- Want to move beyond single-module development
- Enjoy learning across multiple ServiceNow capabilities
- Are curious about how solutions work end-to-end
- Want exposure to integrations and real platform architecture
- Want faster growth than traditional large delivery environments
Summary
What's In It For You
- Competitive salary:
- Exposure across multiple ServiceNow platform capabilities
- Opportunity to contribute to a global product (AirportNow)
- Sponsored certifications and structured learning pathways
- Exposure to global customers and real-world operational environments
- Supportive team environment with strong technical mentoring
Location & Working Model
- Office-Based Role — Pune (5 Days Per Week)
- Candidates must be willing to work on-site full-time
- Candidates relocating must plan to live within commuting distance
Who We Are
ESP Global Services has been delivering customised, 24/7 global IT support solutions since 1992. We support more than 200 customers worldwide through on-site engineering, global service desk operations, and specialist technology support.
Through ServiceNow-powered platforms such as
AirportNow, we support critical industries like aviation — where reliability, automation, and real-time service delivery are essential.
We are a global community of exceptional people working with one vision:
To exceed expectations and delight customers every time.
ESP Global Services is proud to be an Equal Opportunity Employer.
Apply today and build the next stage of your ServiceNow development career. 
