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Job Details
As a ServiceNow Developer, you will play a crucial role in the design, development, and implementation of ServiceNow solutions within our organization. You will be responsible for configuring and customizing the ServiceNow platform to meet the business requirements and improve overall IT service management processes. Your expertise will contribute to enhancing efficiency, automation, and user experience.
Responsibilities
- Configure and customize ServiceNow to meet specific business needs.
- Troubleshoot complex issues within the ServiceNow platform and deliver timely resolutions.
- Evaluate new features and provide comprehensive analysis and recommendations.
- Produce and maintain detailed system documentation, including design specifications, troubleshooting guides, deployment processes, and testing procedures.
- Research and evaluate alternative solutions to identify the most efficient and cost-effective approaches.
- Ensure that non-functional requirements such as data security, solution integrity, testability, and performance are met within the ServiceNow platform.
- Keep up to date with new features and capabilities of the ServiceNow platform.
- Proactively share knowledge with team members.
- Provide technical coaching and oversight to junior developers.
- Participate in code reviews to ensure quality standards are met.
- Estimate solution complexity based on factors such as time, cost, and quality.
Education And Work Experience
- Minimum of 5 years of professional experience in designing and developing solutions within ServiceNow, including expertise in ServiceNow upgrades.
- Demonstrated mastery of ServiceNow API with a focus on complex integrations using advanced web services like REST and SOAP.
- Proven track record of seamlessly integrating ServiceNow with diverse systems, showcasing advanced expertise in data exchange technologies.
- Proficiency in JavaScript programming for scripting within the ServiceNow platform.
- Comprehensive understanding of ServiceNow capabilities and successful implementation of best practices and procedures.
- Expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Service Portal, Request Management, and performing ServiceNow platform versions upgrades.
Skills And Knowledge
- Ability to communicate effectively with stakeholders at all levels within the organization.
- Practical experience with agile methodologies and tools.
- Proven ability to drive results and readiness across multiple solutions.
- Possession of an ITIL certification is preferred.
- Possession of ServiceNow certificates is preferred.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [Confidential Information]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
