Why CDM Smith
Job Description:
CDM Smith provides lasting and integrated solutions in water, environment, transportation, energy and facilities to public and private clients worldwide. As a full-service consulting, engineering, construction, and operations firm, we deliver exceptional client service, quality results and enduring value across the entire project life cycle.
- Experience with ServiceNow design, development, and implementation in an enterprise environment.
- Solid understanding of the ServiceNow APIs and web services + experience/skills in supporting ServiceNow with multiple integrations / interfaces.
- Ability to build ServiceNow reports, dashboards, and custom home pages for multiple user types.
- Configuration and deployment of ServiceNow including portal UI, ACLs and permissions models.
- A good understanding of requirements definition.
- Must be able to convert user stories into functional and technical specifications.
- Must have extensive experience in developing/configuring business rules (incl. complex and custom workflows), SLAs, notifications, and email templates.
- Should have a strong understanding of scripting.
- Experience in developing functional and technical specifications, user guides, and provide user training.
- Good understanding of Agile methodologies.
- Excellent communication, presentation, and writing skills.
- Problem solver strong analytical and decision-making skills.
Minimum Qualifications:
Bachelors degree in Computer science, Information Systems, Information Technology, Software Engineering, Computer Engineering or related discipline.
- 3 - 8 years of related experience in ServiceNow.
Skills and Requirements:
- Experience with ServiceNow ITSM platform.
- Good knowledge of Java Script, Angular JS, Jelly.
- Experience with both server-side and client-side of ServiceNow.
- Experience with business rules and integrating ServiceNow to other Applications using REST/SOAP.
- Experience using ServiceNow Incident, Problem, Knowledge, Virtual Agent and other ServiceNow applications.
- Exposure to ServiceNow platform capabilities and tools like Discovery, Orchestration, Service Portal, Custom Application development, Performance Analytics, Flow Designer, Integration Hub and any other application modules.
- Certified System Administrator (CSA) certification is good to have.
