ServiceNow Developer

Position: ServiceNow Developer

Experience: 6–8 Years

Location: Noida

Employment Type: Full-Time

Role Summary

We are looking for an experienced ServiceNow Developer with strong expertise in

ITSM, ITOM, and ITAM modules, along with hands-on experience in ServiceNow AI

capabilities including AI Ops, Now Assist, Virtual Agent, Predictive Intelligence,

and Agentic AI. The ideal candidate will design, develop, customize, and optimize

ServiceNow solutions while leveraging AI-powered automation to improve IT operations

and employee experiences.

Key Responsibilities

Design, develop, configure, and customize applications on the ServiceNow

platform.

Implement and support ServiceNow ITSM, ITOM, and ITAM modules.

Develop scalable solutions using Flow Designer, IntegrationHub, and Script

Includes.

Build custom applications using App Engine Studio.

Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions,

Script Includes, ACLs, and Notifications.

Develop Service Catalogs, Record Producers, Order Guides, Catalog Client

Scripts, and Workflows.

Configure CMDB, Discovery, Service Mapping, Event Management, and

Operational Intelligence.

Implement Software Asset Management (SAM) and Hardware Asset

Management (HAM).

Configure integrations with Azure, AWS, Active Directory, SCCM/MECM, Intune,

VMware, and third-party monitoring tools.

Develop REST and SOAP integrations with external systems.

Participate in code reviews and maintain development standards.

Support platform upgrades and manage update sets.

AI & Automation Responsibilities

ServiceNow AI Ops

Configure Event Management and Operational Intelligence.

Implement Alert Correlation.

Configure Root Cause Analysis.

Reduce alert noise using AI-powered correlation.

Configure anomaly detection and predictive event analytics.

Now Assist

Implement Now Assist for ITSM.

Configure AI-generated incident summaries.

Enable AI-assisted knowledge generation.

Configure AI-powered case resolution.

Enable AI-assisted virtual agents.

Agentic AI

Design AI-powered autonomous workflows.

Develop AI Agents capable of executing multi-step tasks.

Configure AI orchestration using Flow Designer and IntegrationHub.

Build AI-enabled employee self-service automation.

Integrate external LLMs where applicable.

Configure AI governance and approval workflows.

ServiceNow Modules

ITSM

Incident Management

Problem Management

Change Management

Request Management

Service Catalog

Knowledge Management

Major Incident Management

Release Management

ITOM

CMDB

Discovery

Service Mapping

Event Management

Operational Intelligence

Cloud Discovery

Orchestration

MID Server

ITAM

Software Asset Management (SAM Pro)

Hardware Asset Management (HAM Pro)

Asset Lifecycle Management

Software Compliance

License Optimization

Contract Management

Vendor Management

Development Skills

Business Rules

Client Scripts

UI Policies

UI Actions

Script Includes

Glide APIs

GlideRecord

GlideAjax

Scheduled Jobs

Flow Designer

Workflow Studio

IntegrationHub

App Engine Studio

Service Portal

Employee Center

Integration Experience

REST APIs

SOAP APIs

JSON

XML

OAuth

JWT

Microsoft Azure

Azure AD (Entra ID)

AWS

SCCM/MECM

Intune

VMware

Active Directory

Jira

Splunk

Dynatrace

Programming Skills

JavaScript

HTML

CSS

AngularJS

Jelly

SQL (preferred)

PowerShell (preferred)

Python (preferred)

AI & GenAI Skills

Now Assist

Predictive Intelligence

Virtual Agent

AI Search

AI Ops

Generative AI

Agentic AI

Prompt Engineering

LLM Integrations

AI Governance

Automation Engine

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow CIS – ITSM

ServiceNow CIS – ITOM

ServiceNow CIS – ITAM

ServiceNow Micro-Certification – Now Assist

ServiceNow Certified AI Professional (preferred)

Soft Skills

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management.

Ability to work in Agile/Scrum teams.

Experience collaborating with architects and product owners.

Strong documentation and technical design skills.

Mandatory Skills

ServiceNow Development

ITSM

ITOM

ITAM

CMDB

Discovery

Service Mapping

Event Management

Flow Designer

IntegrationHub

JavaScript

REST API

Business Rules

Client Scripts

Script Includes

Service Catalog

SAM Pro

HAM Pro

AI Ops

Now Assist

Predictive Intelligence

Virtual Agent

Agentic AI

Generative AI

Azure Integration

Nice-to-Have Skills

CSM (Customer Service Management)

SPM (Strategic Portfolio Management)

FSM (Field Service Management)

SecOps

GRC/IRM

Performance Analytics

Automation Center

Azure OpenAI / OpenAI API integration

Microsoft Copilot integration

RAG (Retrieval-Augmented Generation)

MCP (Model Context Protocol)