ServiceNow Data Analyst

Key Responsibilities

• Monitor and maintain the CSDM Foundation Data within ServiceNow, ensuring the data therein accurately reflects the current WPP environment.
• Assist with the definition and management of data integration processes, including ETL tasks and integration rulesets.
• Support the Foundation Data Manager and other team members in ensuring data quality and consistency across the organization.
• Support the Configuration Management team in ensuring accurate and reliable CMDB data.
• Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required.
• Ensure the accuracy and completeness of the Foundation Data by regularly auditing and validating Foundation Data.
• Monitor data quality metrics and reporting tools to ensure the health of the Foundation Data.
• Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort.
• Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Foundation Data Management processes and procedures.
• Proactive analytical expertise and problem-solving approach.
• Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and work to incorporate them into the organization s practices.

What youll need:

Skill Requirements

• Minimum of 5 years experience in Data Management or related discipline within a large global organization
• Proven experience of managing data structures and tools in a multi-vendor environment
• Proven experience within ServiceNow, ideally including CSDM implementation experience
• Analytical mindset with strong problem-solving skills and attention to detail
• Strong understanding of data structures, sources, organization, storage, and workflow
• Highly motivated, flexible team player with the ability to deliver in a timely and professional manner
• Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience
• A strong interest in data management and IT Service Management processes
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment
• Advocate for driving efficiencies, stabilization, and continuous improvement
• Prior experience of ServiceNow required
• ITIL / ITSM knowledge / experience / certifications an advantage.

Nice to have:

• Understanding of data governance processes, e.g., establishing master data management systems, building a data dictionary
• Experience with system integration documentation, e.g., interface contracts, data mapping specifications
• Microsoft PowerApps experience a bonus
• Understanding of common business analysis techniques and approaches