Role: ServiceNow CSM (FSO) Developer
Company Name : WillWare Technologies
Work Model : Fulltime / Contract
Work Location : Bangalore/Noida/Pune/Hyderabad
Work time :Shift timings 1PM- 10 PM IST /2PM to 11PM IST
Experience : 5 to 7 Years
About the Role
We are looking for a skilled and motivated ServiceNow developer to join our growing team. In this role, you will play a key part in supporting and enhancing our Financial Services Operations (FSO) platform, ensuring high performance, stability, and scalability. You'll collaborate with cross-functional teams to design, develop, and deliver innovative ServiceNow solutions that drive business transformation.
Key Responsibilities
- Support, maintain, and extend existing FSO platform functionality within ServiceNow.
- Design, configure, and implement new features and enhancements aligned with
- business requirements.
- Collaborate with scoped app teams to manage integrations, plug-ins, and third-party
- solutions.
- Contribute to ServiceNow software release cycles by delivering configuration tasks
- and features
- Troubleshoot, resolve, and document incident tickets related to the ServiceNow
- platform and hosted applications.
- Ensure adherence to ServiceNow best practices, coding standards, and platform
- governance.
- Participate in Agile development processes, including sprint planning, reviews, and
- retrospectives.
Required Qualifications
- Minimum 3 years of experience in ServiceNow implementations and development.
- Certified ServiceNow System Administrator (CSA) and must be able to verify.
- Certified ServiceNow Application Developer (CAD) and must be able to verify.
- Strong understanding of ServiceNow data structures, scripting (JavaScript, Glide), and UI policies.
Preferred Qualifications
- 4+ years of in-depth experience in ServiceNow implementations, ideally within the
- financial services domain.
- Certified ServiceNow Implementer in Customer Service Management (CSM) and/or
- Financial Services Operations (FSO).
- Experience with ServiceNow integrations, including REST/SOAP APIs and third-party
- systems.
- Knowledge of Agile/Scrum methodologies and DevOps practices.
- Excellent communication, problem-solving, and analytical skills.
