Skills in customizing ServiceNow including scripting, configuration, design work, technical configuration, integration development, and managing instances.
Proven experience in delivering ServiceNow solutions in customer facing roles
Should have experience in CSM case management, CSM Agent workspace,
Design, develop, and implement ServiceNow solutions in the CSM modules of ServiceNow.
Build integrations between ServiceNow and other systems used in the customer service ecosystem - preferably integrations with Email, RPA, SAP, TDRF is desired.
Developing and maintaining ServiceNow workflows, business rules, client scripts, ACLs, UI pages, UI scripts, UI actions, UI Policies, reports, and dashboards to support customer service management processes.
Configure and maintain. ServiceNow security and user permissions in adherence to best practices Configuring and managing ServiceNow modules.
Ability to engage with customers to understand requirements and provide appropriate ServiceNow solution recommendations as needed.
Analyze complex business problems and assess how ServiceNow can provide solutions that meet business and technical requirements.
Capable of working independently and providing quality control of customer-specific extensions, configurations, and integrations
Excellent communication (written and verbal), interpersonal and organizational skills.
Bachelor's or Master's degree in Computer Science or related field
Experience working in an agile environment preferably Scaled Agile (SAFe)
Implementation,Customization and Maintenance experience in other ServiceNow modules such as ITOM/ ITSM/ ITBM/ ITAM/ HRSD etc would be an advantage.
Should be ServiceNow Certified System
Administrator and preferably Certified implementation Specialist CSM
