Job Title: ServiceNow CSM Developer
Skills: ITSM, Solution Design, Workflow Automation & UX / UI Design
Experience: 5 - 10 years
Notice: Immediate to 60 days joiners are preferable
Location: Greater Noida, Pune & Bangalore
We at Coforge are hiring ServiceNow CSM Developers with the following skillset:
- Solution Design: Collaborating with stakeholders to understand business requirements & design customer service solutions within the ServiceNow platform.
- Configuration & Customization: Configuring ServiceNow CSM modules, workflows, forms & user interfaces to align with customer service processes and requirements.
- Integration: Integrating ServiceNow CSM with other systems & applications, such as CRM (Customer Relationship Management) systems, ERP (Enterprise Resource Planning) systems and third - party service providers to streamline data exchange and automate processes.
- Workflow Automation: Developing & implementing workflows, business rules and automation scripts to automate customer service processes, such as incident management, problem management, change management, and request fulfillment.
- Custom Application Development: Building custom applications, modules & portals within the ServiceNow platform to extend its capabilities and address specific customer service needs.
- User Experience (UX) Design: Designing intuitive & user - friendly interfaces for customer service agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform.
- Reporting and Analytics: Configuring dashboards, reports & analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement.
- Security and Compliance: Ensuring that ServiceNow CSM solutions adhere to security best practices & compliance requirements, such as GDPR (General Data Protection Regulation) and HIPAA (Health Insurance Portability and Accountability Act).
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations & customizations.
- Strong understanding of ITSM & business process automation concepts.
- Proficient in JavaScript, HTML, CSS & other web technologies.
- Experience with ServiceNow integrations & web services.
- ServiceNow certification(s) is a plus.
Skills:
- ServiceNow development skills.
- Strong analytical & problem - solving abilities.
- Excellent communication & collaboration skills.
- Ability to work in a fast - paced & dynamic environment.
- Detail - oriented with a commitment to delivering high - quality solutions.
