ServiceNow Consultant (Part-time)

Job Title: ServiceNow Consultant

Location: Remote

Work Schedule: 2 hours per day[7 pm to 9 pm IST]

Overview

We are seeking an experienced ServiceNow Consultant (47 years of experience) to provide 2 hours of daily support across integrations, ITSM/ITOM modules, and platform maintenance activities. The ideal candidate will be highly hands-on with CMDB, MID Server, and integrations, and capable of managing post-clone and system configuration tasks independently.

Key Responsibilities

Provide daily ServiceNow support (2 hours/day) for troubleshooting, enhancements, and configuration updates

Manage and maintain CMDB health, discovery mapping, and MID Server configuration

Support OAuth-based and API integrations with external systems

Handle post-clone activities, reconfiguration, validation, and environment alignment

Perform analysis and troubleshooting across ITSM and ITOM modules (Incident, Change, Problem, Discovery, Event Mgmt, etc.)

Conduct impact analysis across multiple modules for changes and integrations

Support and enhance Microsoft-based integrations such as O365, MS Teams, Azure AD within ServiceNow

Assist with updates, workflows, notifications, and platform optimization tasks

Collaborate with internal teams to address issues and deliver quick turnaround support

Qualifications

47 years of hands-on experience as a ServiceNow Consultant / Developer / Administrator

Strong expertise with CMDB, Discovery, MID Server, and normalization

Proven experience with OAuth 2.0 integrations, REST/SOAP APIs, and system integrations

Solid understanding of ITSM and/or ITOM implementation and troubleshooting

Experience supporting post-clone activities and instance reconfiguration

Preferred: Prior experience integrating Microsoft O365, MS Teams, and Azure services

ServiceNow Certifications (CSA, CIS-ITSM/ITOM, CAD) are a plus

Ability to work independently and support business-critical issues within tight windows