Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.
- Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.
- Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.
- Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.
- Provide ongoing support and maintenance for ServiceNow ITOM solutions.
- Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.
- Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams
- Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices
- Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.
- Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
- Collaborate with internal business stakeholders to write/estimate stories
- Oversee developers work, and own overall quality and delivery of development
- Capable of executing hands-on development for stories that cannot be delegated
- Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
- Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges
- Provide mentorship to developers and platform engineers on technical design standards and best practices. Required Knowledge of ServiceNow CMDB Architecture
- 5+ years working on the ServiceNow platform preferably in global implementation projects
- Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)
- Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.
- Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
- Experience integrating with tools to federate data into the CMDB
- Expert in IT Asset Management Lifecycle processes (including hardware and software)
- Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
- Intermediate Windows and Unix administration skills
- Expert in IT Asset Management process & operational delivery
- Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.
- Familiarity with the following concepts: XML, JSON/script language, database.
- Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
- Familiar with Cloud environment like AWS, Azure etc.
- Ability to work independently and as part of a team.
- Excellent problem-solving, analytical, and communication skills.
- ServiceNow Certified Implementation Specialist Event Management
- ServiceNow Certified Implementation Specialist Service Mapping
- ServiceNow Certified Implementation Specialist Discovery.
- ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.
- Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.
- Scripting capabilities such as JavaScript, jelly, SQL
- Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
