ServiceNow Consultant

We are seeking a ServiceNow Consultant – HRSD with strong technical expertise and excellent communication skills to join our growing team. The ideal candidate will have hands-on experience implementing and configuring ServiceNow HR Service Delivery (HRSD) solutions and partnering with business and HR stakeholders to deliver impactful employee experiences.

This role requires a blend of technical consulting, solution design, client engagement, and implementation expertise to help organizations optimize and modernize their HR service delivery processes.

Key Responsibilities:

Client Engagement

• Build strong relationships with clients, serving as a trusted advisor and subject matter expert on ServiceNow HRSD solutions.
• Understand client business objectives and provide recommendations aligned with industry best practices.
• Drive successful adoption of ServiceNow HRSD capabilities.

Solution Design & Implementation

• Gather, analyze, and document business and HR requirements.
• Design and implement scalable ServiceNow HRSD solutions that align with client needs.
• Participate in end-to-end implementation projects, including requirements gathering, design, configuration, testing, deployment, and post-go-live support.
• Configure and customize ServiceNow HRSD modules and workflows.

HRSD Functional Expertise

• Configure and support:
• HR Case Management and HR Services
• Employee Center Portal
• Journey Management
• HR Knowledge Management
• Now Assist
• Virtual Agent
• Design employee self-service experiences and HR workflows to improve employee satisfaction and operational efficiency.

Platform Configuration & Development

• Configure ServiceNow applications using platform best practices.
• Develop and maintain:
• Flow Designer workflows
• Business Rules
• Client Scripts
• UI Policies
• Notifications
• Integrations
• Work on system administration, user management, platform updates, and scripting activities.

Integration & Automation

• Integrate ServiceNow HRSD with third-party applications and HR systems.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, and other ServiceNow integration technologies.
• Experience integrating with Workday, SAP SuccessFactors, Oracle HCM, or similar HR systems is highly preferred.

Testing & Quality Assurance

• Participate in User Acceptance Testing (UAT), including test planning, scenario creation, execution, and defect resolution.
• Ensure solutions meet business requirements and quality standards.

Enablement & Adoption

• Conduct workshops, demonstrations, and knowledge-transfer sessions.
• Educate stakeholders on platform capabilities, best practices, and emerging ServiceNow features.
• Promote user adoption and maximize business value from ServiceNow investments.

Continuous Improvement

• Stay current with ServiceNow releases, HRSD capabilities, and industry trends.
• Proactively identify opportunities for process optimization and platform enhancements.

Qualifications & skills:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 4+ years of hands-on ServiceNow platform experience.
• 2+ years of hands-on ServiceNow HRSD implementation experience is a plus.
• Strong experience with ServiceNow HR Case Management, Employee Center Portal, Journey Management, Knowledge Management, Flow Designer, Now Assist, Virtual Agent, HR Case Management and HR Services.
• Experience configuring and customizing ServiceNow HRSD solutions.
• Experience with REST/SOAP APIs, IntegrationHub, and ServiceNow integrations.
• Experience integrating ServiceNow with HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms.
• Strong understanding of ServiceNow platform architecture, development, and administration.
• Experience working directly with clients, business stakeholders, and cross-functional teams.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently in a fast-paced consulting environment.
• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• CIS-HR or CIS-ITSM certification would be a plus

Preferred Skills:

• Experience with HR Case Management and Journey Management.
• Integration using REST APIs.
• Experience working in Agile/Scrum delivery environments.
• Prior consulting or client-facing implementation experience.
• Understanding of HR service delivery processes and employee experience best practices.