ServiceNow Consultant

Life on the team

Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. Established as one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we have grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice, and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences.

We are expanding our team of Senior Technical Consultants and are seeking individuals who want to grow with us and progress to become Technical Architects. Through real-world experience and participation in the Certified Master Architect and Certified Technical Architect programs, we offer abundant opportunities for our team members to develop their technical skills and gain client-facing experience.

What you'll do

• Delivering high quality ServiceNow implementations based on business process requirements.
• Effective delivery of quality solutions using Computacenter's methodologies and ensuring adherence to coding and design standards, and generating technical documentation
• Increasing application operating efficiency and adapting to new requirements, as necessary
• Keep up to date with current and future market developments, technologies, product, and strategies.
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
• Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements and standards.
• Successful handover of technology to internal or customer support function
• we'll support you to Attain and retain ServiceNow Certifications and partner accreditations.

What you'll need

• 7+ years of experience in the ServiceNow Application Development
• Configure and customize ServiceNow applications and modules using scripting (JavaScript), workflow, and other development techniques.
• Designed / implemented SPM and PPM solutions across Demand, Project, Resource, Timecard, Financials, and Roadmap Planning.
• Integrated SPM with APM, Agile, and Financial Management for complete lifecycle governance.
• Enabled Agile and SPM integration to sync epics, stories, sprints, and project tasks for hybrid delivery.
• Implemented Risk and Issue Management within SPM, including scoring, mitigation workflows, and automated escalations.
• Worked on Resource Management features such as resource plans, allocations, and staffing models.
• Maintained RAID logs within the SPM module and ensured proper lifecycle transitions.
• Ability to provide technical leadership and support to Process Consultants.
• Responsible for leading technical implementations, providing technical design lead and mentoring junior members of the team.
• Hands on Skills and/or experience in Web Technologies (e.g., Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)
• Product line (CIS) accreditation preferred Certified or pursuing.
• Understanding of Software Development Lifecycle experience in Agile projects
• Strong knowledge of JavaScript, scripting, and web development.
• Familiarity with ITSM processes and ITIL framework.
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist - CSM, SPM, ITAM, ITBM and others

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in whether it's a well-trodden path or a completely new part of the business.

You belong.

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve. Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need. We are proud to be a Disability Confident Employer, we welcome applications from people with a disability and guarantee to interview applicants who have a disability and meet the essential requirements for the job.