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ServiceNow CMDB

Fresenius Medical Care
3-5 Years
Bengaluru, India
Early Applicant
  • Posted 4 days ago
  • Be among the first 10 applicants

Job Description

Job Description

Key Responsibilities:

CMDB Configuration and Customization:

  • Configure, maintain, and update ServiceNow CMDB, and related plugins, Workspaces and their components and features to meet business requirements.
  • Develop and maintain workflows, forms, scripts, and automation processes as needed.
  • Implement new functionalities and enhancements, including planning and testing for upcoming upgrades and patching.
  • Configure and support components required to support the CSDM framework.
  • Ensure CMDB Health and Integrity KPI's are consistently maintained.
  • Consult with, and support the requirements needed of CMDB, by application and module product owners and developers.

CMDB Data Sources Configuration and Maintenance:

  • Configure and maintain ITOM Visibility applications and related supporting components, including Mid Servers and their functionality.
  • Configure and maintain Service Graph and its connectors.
  • Configure and maintain Integration Hub spokes and integrations related to CMDB.
  • Maintain platform security and compliance with organizational policies.

CMDB and Data Sources Maintenance and Upgrades:

  • Perform regular maintenance, including monitoring performance and conducting health checks.
  • Plan and execute upgrades and patches for CMDB and ITOM Visibility components and related plugins, ensuring minimal disruption to services.
  • Coordinate with vendors or internal groups for maintenance, changes, and enhancements to data sources or CMDB configuration and settings.

CMDB Integrity Management:

  • Provide technical support for CMDB+CSDM, ITOM Visibility, Service Graph, and Integration Hub related issues, troubleshooting problems, and implementing solutions.
  • Utilize Data Manager lifecycle attestion to provide integrity audit. Collaborate with IT teams to resolve CMDB inventory and other integrity issues, to prevent future occurrences and maintain a healthy CMDB.
  • Perform daily Discovery, and other data source, log validation, and consult with IT teams to resolve any issues causing inventory issues.

Integration Management:

  • Manage integrations between ServiceNow and other enterprise systems using SOAP, REST, and other relevant technologies.
  • Ensure data consistency and integrity across integrated platforms.

Documentation and Training:

  • Create and maintain technical documentation, including configuration, process, procedure, policy, and architectural design.
  • Create and provide reporting on CMDB status and health, and planned enhancements, changes and projects.
  • Provide training and support to end-users and stakeholders to promote effective CMDB+CSDM use.

Compliance and Governance:

  • Ensure adherence to platform and CMDB governance, management, and compliance standards as outlined in organizational manuals, policy, and internal departmental documents.
  • Conduct regular audits and reviews to maintain compliance with internal and external regulations.

Qualifications:


Education:

  • Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant experience may be considered in lieu of a degree.

Experience Requirements:

  • 3-5 years of experience within an enterprise environment for ServiceNow CMDB + CSDM, and ITOM Visibility administration, configuration, operational support and enhancement development.
  • Experience working across multiple ServiceNow instances (Production, Sub-Production, Dev, Test).
  • Strong understanding of Configuration Management, under the Common Service Data Model, their relation to and in support of Asset Management.
  • Knowledge of CMDB+CSDM relation to, and use of, foundational core data and their combined relation to and support provided to ITSM, CSM, SPM, and SecOps application modules.
  • Strong experience with ITOM Discovery, Service Mapping, Service Graph, Integration Hub, Identification and Reconciliation Engine (IRE), within a multi-source CMDB environment.
  • Strong experience with Discovery pattern configuration and customization through Pattern Designer, custom classes, and probes and sensors.
  • Strong experience deploying, configuring, and supporting Mid Servers and all of their capabilities.
  • Experience with on-prem and cloud environment Discovery and schedules.
  • Experience with Service Graph Connector configuration for resource and OS-level discovery for at least AWS and Azure environments.
  • Experience working within relevant Workspaces for CMDB, Discovery Admin, and Cloud Discovery.
  • Experience working within CMDB Data Manager, and building templates and processing tasks for de-duplication, and lifecycle management.
  • Experience with supporting changes for CMDB and ITOM Visibility during instance upgrade, and patching.
  • Hands-on experience with workflow automation, scripting, and integrations.
  • Familiarity with ITIL framework and change management processes.
  • Experience working across a combined TeamSpace(Project) and Agile development environment.

Technical Skills:


ServiceNow CMDB Administration & Configuration

  • Provide support for implementing new business initiatives, new functionality, projects and requests involving CMDB, CSDM, ITOM Visibility, and Service Graph.
  • Configuration, support and enhancement of CMDB, CSDM, ITOM Visibility, and Service Graph.
  • CMDB and Discovery process oversight, health monitoring, issue remediation, maintenance processes, and status and trend reporting.
  • Provide support to agile development teams for implementing enhancements.
  • Plan, Test, and implement plugin and application upgrades for CMDB, CSDM, ITOM Visibility, and Service Graph.

Scripting & Development

  • JavaScript, GlideScript, and AngularJS for ServiceNow scripting.
  • Business Rules, Client Scripts, UI Policies, UI Actions for automation.
  • ServiceNow Flow Designer and Orchestration for process automation.

Integrations & Data Management

  • REST/SOAP APIs, Integration Hub, and MID Servers for third-party integrations.
  • Data Management jobs for CI maintenance.
  • CMDB data source integrations, Service Graph, and Service Mapping.

Reporting & Analytics

  • Custom dashboards, Performance Analytics, and scheduled reports.
  • KPI tracking and real-time monitoring using Performance Analytics Widgets.

Compliance & Governance

  • Maintain adherence to CSDM guidelines for CMDB
  • ITIL processes, GDPR compliance where applicable.
  • Participation in audits, governance meetings, and license audits.

Preferred Certifications (Optional, but Highly Desirable):

  • ServiceNow Certified Implementation Specialist - Discovery (CIS-D) (Required)
  • CMDB Fundamentals ILT (Micro-Certification) (Required)
  • ServiceNow Certified System Administrator (CSA)
  • ITIL 4 Foundation Certification

Key Competencies:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and as part of a team.
  • Detail-oriented with a focus on quality and continuous improvement.
  • Adaptability to evolving technologies and processes.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

Job ID: 152386511

Last Updated: 16-08-2026 05:58:02 PM
Homejobs in Bengaluru / BangaloreServiceNow CMDB

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