ServiceNow Business Analyst

About the Company: Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Website

https://www.teksystems.com/en/careers-in-india

Job Description:

Experience with requirement gathering, understanding customer needs, and designing processes aligned with client expectations and ITIL best practices.

About the Role: Experienced in using Agile methodologies to implement and manage projects effectively.

Responsibilities:

• Hands-on experience in implementing ServiceNow for ITSM and ITBM modules including:
• Incident Management
• Change Management
• Problem Management
• Service Request Management
• Project Management
• Service Portal
• Workflow configuration
• Proficient in developing and maintaining essential project documentation such as process flows, presentations, Sprint Planning, and Project Planning artifacts.
• Strong ability to analyse and write User Stories based on Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
• Experienced in Sprint planning, designing and dividing user stories based on detailed requirement analysis.
• Ensures ITSM tool configurations (specifically in ServiceNow) are aligned with the Functional Requirement Specifications (FRS).
• Good understanding of Software Development Life Cycle (SDLC) methodologies, including both Waterfall and Agile frameworks.
• Expertise in gathering, analysing, and documenting business requirements, and preparing comprehensive BRDs and FRSs.
• Effectively coordinates with stakeholders to translate business needs into actionable project plans.
• Strong in time management and consistent communication, providing regular updates to both customers and internal teams.