ServiceNow - Business Analyst

Description

We are seeking a skilled ServiceNow Business Analyst with 6-14 years of experience to join our dynamic team in India. The ideal candidate will play a critical role in bridging the gap between business needs and technical solutions within the ServiceNow platform.

Responsibilities

• Collaborate with stakeholders to gather and analyze business requirements.
• Translate business needs into technical specifications for the ServiceNow platform.
• Facilitate workshops and meetings to elicit requirements and document processes.
• Develop and maintain documentation including user stories, process flows, and use cases.
• Act as a liaison between IT and business units to ensure alignment on project goals and deliverables.
• Assist in testing and validation of ServiceNow applications and features before deployment.
• Provide training and support to end-users on ServiceNow functionalities.
• Monitor and report on project progress, identifying risks and issues as they arise.

Skills and Qualifications

6-14 Years professional experience, with at least 5 years dedicated to ServiceNow workflow / case management projects.

Strong understanding of ServiceNow data models, Flow Designer, business rules, integrations, and platform governance.

Proven ability to create business process maps (BPMN), functional specs, and user stories.

Experience with large-scale enterprise programs, preferably in technology or cloud domains.

Excellent communication, stakeholder management, and documentation skills.

Ability to work in fast-paced, ambiguous environments and convert open-ended ideas into structured deliverables.

Preferred:

CBA (ServiceNow Certified Business Analyst), CSA (Certified System Administrator), or other relevant ServiceNow Certifications.

Certifications in Business Process Management (BPMN) or Agile/Scrum frameworks