ServiceNow Business Analyst

Title: ServiceNow Business Analyst

Location: Hybrid at Hyderabad/Bengaluru/Pune

Key Skills: Servicenow, HRSD Module. Performance analytics

Experience: 10+ years

Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules HRSD

Creating Reports and Dashboard in SNOW

Expertise on Platform Analytics Environment

Translate business needs into functional specifications and user stories with clear acceptance criteria.

Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices.

Conduct gap analysis and impact assessments for new requirements or changes.

Support UAT (User Acceptance Testing) by preparing test cases, coordinating testing efforts, and validating results.

Maintain a product backlog and prioritize features based on business value and technical feasibility.

Provide training and documentation to end-users and stakeholders as needed.

Monitor and report on project progress, risks, and issues.

Excellent communication, interpersonal, and stakeholder management skills.

Ability to work independently and collaboratively in a team environment.

Experience with Agile tools like Jira, Azure DevOps, or Rally.

Familiarity with ITIL framework and practices.

Experience in enterprise-level ServiceNow implementations or upgrades.

Excellent communication and stakeholder management skills.

Self-motivated, Positive outlook & result oriented

Demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication.

He should be a decision maker on any complex situation that he handle.

Collaborate with ServiceNow Developers understanding the different functionality, especially with (Front Teams).

Sound knowledge on the default functionality which ServiceNow provides and to work independently.