Search by job, company or skills

Accolite

ServiceNow Business Analyst

Accolite
Bengaluru, India
Fresher
Save
  • Posted 22 hours ago
  • Be among the first 20 applicants
Early Applicant

Job Description

Client is looking for a seasoned Senior BSA. This role requires someone who can independently work with leadership, structure the analysis, and create meaningful insights.

Role Overview

The person will work directly with clients to analyze incoming ServiceNow tickets and convert the insights into structured reporting and presentations.

Key Responsibilities

  • Analyze incoming ServiceNow tickets and categorize them across teams/functions.
  • Identify patterns, trends, and anomalies (ticket volume, ownership, mis-tagging, velocity, etc.).
  • Determine which teams receive the highest ticket volume and highlight inefficiencies or routing issues.
  • Create clear visual reports initially in PowerPoint for leadership review.
  • Over time, help move this reporting into Tableau or similar analytics tools.
  • Work closely with Azam to prepare insights and occasionally present findings to business leadership.

Profile Expectations

  • Senior Business Systems Analyst with strong analytical depth.
  • Ability to independently structure and analyze operational data.
  • Strong PowerPoint storytelling and executive-level presentation skills.
  • Tableau or other BI/reporting tool experience is an advantage.
  • Comfortable working directly with senior stakeholders.
  • UK timezone overlap helpful.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Business Systems Analysis
Employment Type:
Full time

About Company

Accolite

Job ID: 148895295

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 09-06-2026 09:34:44 PM
Homejobs in Bengaluru / BangaloreServiceNow Business Analyst

Similar Jobs

ServiceNow Business Analyst

TEKsystems
Bengaluru, India

Skills:

Servicenow, Itsm, Agile Methodologies, Change Management, Incident Management, Problem Management, Service Request Management, Service Portal, Project Management, ITBM, Workflow configuration

ServiceNow Business Analyst

Varite India Private Limited
V
Bengaluru, India

Skills:

process flow , Uat, Gap Analysis, AGILE, Test Cases, Servicenow, Process Analysis, ARTICULATE, Documentation, Excellent Written And Verbal Communication Skills, PROCESS IMPROVEMENT, Excellent Communication Skills, RELATIONSHIP MANAGEMENT, Estimation

ServiceNow Automation Business Analyst

Unisys
Bengaluru, India

Skills:

Rpa, Itsm, Servicenow, Itil, Ai, Jira Service Management