ServiceNow Architect

Job Position: ServiceNow Telecom Service Management (TSM) Architect

Work Location: Greater Noida / Pune / Hyderabad.

Experience: 8+ to 15+ Years

Mandatory Keywords: ServiceNow, ServiceNow TSM (Telecom Service Management Architect/ TSOM, Telecom Domain, ITSM, CSM, CMDB & Service Catalog, Integration Hub & Flow Designer, Discovery & Service Mapping, Event Management,

Key Responsibilities

• Define end-to-end architecture for ServiceNow TSM/TSOM implementations.

• Lead discovery workshops, requirement analysis, solution blueprinting, and architecture design.

• Design solutions for Service Order Management, Service Fulfillment, Service Assurance, Service Inventory,

Resource Inventory, and Network Service Lifecycle.

• Design telecom-specific solutions for Fiber, Mobile, Enterprise Connectivity, SD-WAN and Broadband services.

• Define integrations with OSS, BSS, CRM, ERP, Inventory, Activation, Monitoring and Network Management Systems.

• Architect REST/SOAP, API-led, middleware and event-based integrations.

• Establish ServiceNow architecture standards, governance, reusable design patterns, and platform roadmap.

• Conduct architecture reviews, solution assessments, and provide technical guidance to development teams.

• Work with business stakeholders, enterprise architects, product owners and telecom operations teams.

• Support RFP/RFI, solution estimation and technical proposals.

• Mentor senior developers and technical leads.

Telecom Domain

• Telecom OSS/BSS Architecture

• Telecom Service Lifecycle

• Service Order Management & Orchestration

• Service Fulfillment & Activation

• Service Assurance & Fault Management

• Service / Resource Inventory

• Enterprise & Consumer Telecom Services

• NOC / Network Operations

Telecom Domain Expertise: Strong understanding of:

• Telecom OSS/BSS Architecture

• Telecom Service Lifecycle

• Network Inventory

• Resource Inventory

• Service Assurance

• Service Fulfillment

• Order Orchestration

• Service Activation

• Fault Management

• Enterprise and Consumer Telecom Services

Education:

B. Tech or equivalent IT Degree.