ServiceNow Architect

Job Position: ServiceNow ITOM Architect

Job Type: Permanent

Location: Greater Noida/Pune/Hyderabad

Experience: 8+ to 12+ Years (Shift Timing : 6 AM – Australia Shift)

Must Have Strong working expertise on – ITOM, Discovery, Event Management & Service Mapping.

Key Responsibilities

• Lead the architecture, design, and implementation of ServiceNow ITOM solutions.

• Drive end-to-end delivery of ITOM modules including:

o Discovery

o Service Mapping

o Event Management

• Define and implement CMDB strategy, governance, and data model improvements.

• Design integration solutions with external monitoring tools (e.g., SolarWinds, Dynatrace, Splunk, AppDynamics).

• Architect event correlation, alert management, and automation workflows.

• Provide expertise in service mapping strategies (top-down & bottom-up approaches).

• Establish best practices for data accuracy, reconciliation, and CI lifecycle management.

• Collaborate with stakeholders to understand requirements and translate them into technical solutions.

• Lead technical workshops, client discussions, and architecture reviews.

• Mentor developers and guide the team on ServiceNow best practices.

• Ensure adherence to ServiceNow platform governance, security, and performance standards.

Required Skills & Experience

• 9+ years of IT experience, with 5+ years in ServiceNow ITOM.

• Strong hands-on expertise in:

o ServiceNow Discovery

o Service Mapping

o Event Management

• Deep understanding of:

o CMDB architecture & data modeling

o Identification & reconciliation rules

• Experience with MID Server setup and management.

• Exposure to cloud environments (AWS/Azure/GCP) and hybrid infrastructure.

• Strong knowledge of ITIL processes and IT Operations workflows.

• Experience in integration using REST/SOAP APIs, Web Services.

• Hands-on scripting experience in JavaScript, Glide APIs.

Preferred Qualifications

• ServiceNow Certifications:

o CSA (Certified System Administrator)

o CIS-ITOM

o ServiceNow Certified Implementation Specialist (ITOM modules)

• Experience with AIOps / Predictive Intelligence / Event Intelligence.

• Strong understanding of DevOps and monitoring tools integration.

• Experience in large-scale enterprise implementations.

Key Competencies

• Strong solutioning and architectural mindset.

• Excellent stakeholder management and communication skills.

• Ability to work in fast-paced, client-facing environments.

• • Strong problem-solving and analytical skills.

Education:

B. Tech or equivalent IT Degree.