It is time for you to make #thebigmove to Tata Consultancy Services.
Role : ServiceNow Architect
Exp :10+ Years
Location : Hyderabad/Chennai
JOB DESCRIPTION:
- Own architecture for a shared ServiceNow MSP instance with Domain Separation: tenant onboarding, data/record segregation, ACL design, and scoped app boundaries.
- Define and govern multi‑tenant operating model: domain hierarchies, domain‑aware tables, process segregation, cross‑domain access controls, and guardrails.
- Lead end‑to‑end solutioning across ITSM (Incident/Problem/Change/Request), CMDB/CSDM, ITOM (Discovery, Service Mapping, Event) as applicable.
- Design integrations via Integration Hub/Service Bridge, MID Servers, REST/SOAP, JDBC, email, webhooks; establish patterns for retries, idempotency, pagination, and monitoring.
- Establish instance strategy: sub‑prod tiers (DEV/TEST/QA/UAT/PROD), cloning cadence, update set strategy, Source Control (Git), ATF automation, and CI/CD pipelines.
- Plan and drive upgrades & patching (Family Releases): pre‑assessment, skip‑list review, regression testing, and post‑upgrade fixes with minimal tenant disruption.
- Architect CMDB health: reconciliation, identification rules, de‑duplication, class model governance, data quality dashboards.
- Security & Compliance: SSO (SAML/OAuth), encryption, secrets, RBAC/ACLs, domain‑aware security policies, audit logs, and regulatory alignment.
- Performance & Reliability: query optimization, table/index strategy, async jobs, background scripts control, and platform limits (flows/jobs).
- Service Portal/Workspace architecture, theming and component reuse; UX guardrails and accessibility considerations.
- Lead technical reviews, mentorship, and design sign‑offs; produce HLD/LLD, ADRs, and reusable reference architectures.
Roles & Responsibilities
- Lead discovery workshops; capture functional & non‑functional requirements (security, availability, performance, compliance) per tenant/domain.
- Author MSP architecture: domain model, ACL strategy, integration architecture, CMDB/CSDM blueprint, and support model.
- Define tenant onboarding/offboarding process: catalog, domains, roles, groups, data segregation, and guardrail checks.
- Establish DevSecOps for ServiceNow: branching, update sets hygiene, Source Control, ATF suites, CI/CD gates, and rollback procedures.
- Plan upgrades/patches with change governance; coordinate cloning schedules; execute regression plans with ATF/automated tests.
- Own CMDB health and CSDM alignment; set measurable targets and remediation plans.
- Run integration governance: credentials vaulting, MID server sizing, error handling, and observability dashboards.
- Publish SoWs, design artifacts (HLD/LLD), RACI, and operational runbooks; chair design reviews and CAB/ARB where needed.
- Coach developers/admins; enforce coding standards, performance best practices, and secure configurations.
- Engage with vendors and ServiceNow store/app providers; evaluate add‑ons and manage licensing.
- Report KPIs to leadership; continuously improve MSP maturity (automation, reliability, cost).
Secondary Skills
- Experience running MSP governance: tenant SLAs, change windows, release calendars, and incident/runbook readiness.
- Hands‑on with Flow Designer, IntegrationHub spokes, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, Notifications.
- Knowledge of AIOps/Observability patterns: event normalization, deduplication, and enrichment feeding ITSM.
- Cost and license governance: subscription models, store apps, and vendor coordination.
- Strong stakeholder management and consulting presence with CXO‑level communication.
Certifications (Good to have)
- ServiceNow **Certified System Administrator (CSA)**
- ServiceNow **Certified Application Developer (CAD)**
- ServiceNow **Certified Implementation Specialist (CIS‑ITSM/ITOM/Discovery/CMDB)**
- ServiceNow **Domain Separation** or **MSP** specialization (training/acceleration modules)
- ITIL Foundation+
Soft Skills
- Positive attitude and concise communication; ability to lead workshops and steer stakeholders.
- Demonstrate solutions and conduct design walkthroughs; document ADRs and decisions transparently.
- Lead teams, mentor juniors, and collaborate effectively across domains and vendors.
Interested candidates can share their resumes to [Confidential Information]
