Job Title: ServiceNow Architect
Work Location: Bangalore
Mode Of Work: Hybrid
Experience: 9+ Years
Notice Period: Immediate to Max 15 days
Mandatory Skills: ServiceNow Architecture, ITSM, CMDB
Number of Interview Rounds: 3 levels
As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for our real estate customers. Certification as a Certified Master Architect (CMA) is highly desirable.
As an Architect you will be responsible for
- Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution delivery
- Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures
- Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.
- Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations
- Design and oversee integrations between ServiceNow modules and other systems
- Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges
- Establish and enforce ServiceNow development standards, coding best practices, and change management procedures. Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability.
- Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approaches
- Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable
- Advise leadership on strategic platform capabilities, technical direction, and roadmap planning
- This role requires a collaborative mindset and the ability to build strong relationships across teams
- Knowledge of the WSD and Health and Safety module and understanding of the real estate domain a nice plus
What we are looking for
- ServiceNow Certified Master Architect (CMA) certification
- 8+ years of experience in IT service management and enterprise architecture
- 5+ years of hands-on experience implementing and customizing ServiceNow solutions
- Experience with WSD and HSE modules desirable
- Proven experience architecting complex, multi-instance ServiceNow environment
- Demonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements. Strong understanding of web services, REST/SOAP APIs, and middleware technologies.
- Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks.
- Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices
- Exceptional verbal and written communication skills, able to interact with all levels in the organization
- Comfortable with constantly evolving and changing priorities, enjoys new challenges
- Experience with business analysis or functional real estate knowledge in the professional services industry a plus
