Servicenow Architect

• Design, develop, and implement ServiceNow solutions.
• Customize and configure ITSM, PPM, HRCM modules like Incident Management, Change Management, Request Management, Problem Management, Major Incident Management, Reporting, PA, Dashboard, Workflow, Flow designer, Service Portal and Service Catalog/form development.
• Custom Apps related Bug fixing & Customization GSM, BMS, Pension Query, HELP
• Provide technical support and resolve incidents, RITMs.
• Collaborate with cross-functional teams for issue resolution.
• Ensure ServiceNow configurations comply with security standards.
• Implement and maintain access controls and security policies.
• Build and customize reports and dashboards.
• Implement PA-performance analytics for service improvement.
• Create and update technical documentations.
• Maintain documentation for configurations and enhancements.
• Stay informed about ServiceNow updates and best practices.
• Propose and implement continuous improvement initiatives.
• Platform Upgrade project experience.

Integration:

Build and maintain integrations between ServiceNow and external 3rd party systems. Ex:Teams, Workday, Open system, etc.

Work on API configuration, Scripted API integrations and MID server configuration & End-to End Integration development using SOAP, REST,etc.

Scripting and Automation:

Develop and maintain the Modules - using JavaScript and Glide Script, HTML, CSS, AJAX, Script Include, etc.

Implement automation solutions for process optimization ex: Emergency List update.

Create and enhance user interfaces, forms/Catalogs, and workflows/Flow designer.

Design and implement Service Portal pages for self-service.

Technical Skills:

Proficiency in Java Script, HTML, CSS, AJAX, Glide script.

Implementation experience on VIRTUAL CHAT/AGENT CHAT,CMDB, ITSM, CSM, ITAM, ITOM, ITBM with strong Scripting

Extensive experience in ServiceNow platform development and customization.

Must have wide implementation experience of ServiceNow APIs, web services, and new integration techniques.

Required Technical Skill Set: ITSM, Service Catalog, Knowledge, Incident, Change Problem

Certifications:

ServiceNow Certified Application Developer (CAD) certification (preferred)+ CIS- ITSM, CSM, HRCM, PPM, CMDB, HAM, SAM, ITIL,

Other relevant ServiceNow certifications are advantageous.

Analytical and Problem-Solving:

Strong analytical and troubleshooting skills.

Attention to detail and commitment to delivering high-quality solutions within SLA.

ITSM

• Must have hands on standard ITSM process implementation
• ServiceNow in depth Process knowledge (ITSM Process, integrations etc.)
• Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
• Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

HRSD

• Experience with the ServiceNow HR Service Delivery (HRSD) application
• Knowledge of HR functions, processes, and best practices
• Knowledge of Case Management, Knowledge Management best practices and design
• Experience designing and/or implementing an HR Shared Services center
• Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

Or

PPM:

Experience with the ServiceNow PPM application

• Knowledge of Projects, Portfolios, Demands, processes, and best practices
• Knowledge of Project Management, best practices and design
• Experience designing and/or implementing an PPM customizations
• Should be ServiceNow PPM Implementation specialist with sound knowledge integration with external systems using REST and Web services