Servicenow Architect

Job title : Service Now Architect

Permanent.

Experience: 10+

Locations : Pune, Chennai & Indore (Hybrid) & North Indian candidates (Remote)

What will your role look like:

● Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform.

● Drive end-to-end solution design across Customer Service Management (CSM), IT Service Management (ITSM), and IT Operations Management (ITOM).

● Architect scalable integrations between ServiceNow and external enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Servers.

● Provide technical leadership for custom development, including Script Includes, Business Rules, Flow Designer, and ServiceNow application development.

● Design modern user experiences using UI Builder and the ServiceNow Next Experience framework.

● Define platform architecture standards, best practices, and governance for development teams.

● Collaborate with business stakeholders, product owners, and enterprise architects to translate business needs into scalable technical solutions. ● Lead technical design reviews, perform code reviews, and mentor ServiceNow developers.

● Ensure optimal platform performance, security compliance, and maintainability across implementations.

Why you will love this role

● Opportunity to architect and deliver large-scale enterprise ServiceNow transformations.

● Work on cutting-edge ServiceNow platform capabilities including UI Builder and modern experience frameworks.

● Collaborate with highly skilled teams and influence enterprise platform strategy.

● Gain exposure to complex integrations and advanced platform architecture.

● Drive innovation and build scalable digital workflows that impact business operations globally.

We would like you to bring along

● 10+ years of IT experience with 5+ years of deep ServiceNow platform expertise.

● Proven experience designing solutions across CSM, ITSM, and ITOM modules.

● Strong hands-on experience in ServiceNow custom development and platform configuration.

● Expertise in ServiceNow integrations including REST, SOAP, Integration Hub, and MID Server architecture.

● Experience designing interfaces using UI Builder and ServiceNow Experience Framework.

● Strong understanding of ServiceNow architecture, data model design, and development best practices.

● Excellent stakeholder management, solution design, and technical leadership skills.

Required certifications:

● ServiceNow Certified System Administrator (CSA)

● ServiceNow Certified Application Developer (CAD)

● ServiceNow CIS – ITSM

● ServiceNow CIS – ITOM