ServiceNow Architect

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

We have immediate need for multiple roles for ServiceNow TNI Senior Developer and Architect

Location- Remote within India

Duration- Contract

Domain:Telecommunications / Media / Technology (TMT)

Experience: 6-10 Years

Role Overview

We are seeking an experienced ServiceNow professional with strong implementation experience in Telecommunications, Media & Technology (TMT) solutions. The candidate should have hands-on expertise in ServiceNow TNI modules, integrations, CMDB alignment, and telecom service lifecycle management.

Key Responsibilities

• Implement and configure ServiceNow TMT industry solutions.
• Design & Configure telecom-specific device & Service models.
• Configure and customize:
• Form Layouts
• Playbooks.
• Client Scripts, Business Rules, UI Policies.
• Table Structure.
• CMDB framework
• Implement telecom service assurance and operational workflows.
• Develop automation using Flow Designer and Integration Hub.
• Implement Service Graph Connectors for telecom ecosystem integration.
• Develop and maintain REST integrations with OSS systems.
• Data loading using Import Sets and Transform Maps.

Required Technical Skills

Scoped Applications

• Business Rules, Script Includes, Client Scripts
• UI Policies & UI Actions
• Flow Designer & Integration Hub
• REST/SOAP APIs,
• Decision Tables.
• Record Producers, Change Models.
• Update Sets & Application Deployment
• CMDB Data Model & CI Relationships.

TNI / TMT Specific Skills- Experience working with:

• ServiceNow Telecommunications Service Management
• Service Assurance workflows
• OSS Integrations
• Resource & Service Hierarchy modelling in CMDB.
• Service Graph Connector implementation for telecom inventory systems
• Operational Process alignment (Fulfilment, Assurance)

Domain KnowledgeUnderstanding of telecom operations (Fulfilment, Assurance, Operations)

• Knowledge of network inventory systems.
• Experience integrating ServiceNow with OSS platforms

Certifications (Preferred)CSA (Certified System Administrator)

• TNI / Telecommunications Service Management certification (if applicable)

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.