ServiceNow Architect

ServiceNow Now Assist Architect

Location: PAN India

Gurgaon, Bengaluru, Chennai, Hyderabad, Jaipur, Jodhpur, Kolkata, Madurai, Mumbai, New Delhi,

Noida, Pune

Work Mode: Work From Home / Hybrid

Experience: 8 – 11 years

Job Summary

We are seeking a highly skilled ServiceNow Now Assist Architect to lead the design, implementation, and

optimization of AI-driven solutions within the ServiceNow platform. The ideal candidate will have deep

expertise in ServiceNow architecture along with hands-on experience in Now Assist (Generative AI

capabilities), enabling intelligent automation, improved user experience, and operational efficiency.

Key Responsibilities

• Architect and design scalable solutions leveraging ServiceNow Now Assist capabilities across

modules such as ITSM, HRSD, CSM, and more

• Lead the implementation of Generative AI features including virtual agents, text summarization,

content generation, and intelligent search

• Collaborate with business stakeholders to identify AI-driven use cases and translate them into

technical solutions

• Define best practices, governance models, and architectural standards for AI adoption on the

ServiceNow platform

• Integrate ServiceNow with external systems and AI/ML services where required

• Ensure data security, compliance, and ethical use of AI within solutions

• Provide technical leadership, mentorship, and guidance to development teams

• Conduct performance tuning, troubleshooting, and continuous improvement of AI-enabled

workflows

• Stay updated with the latest ServiceNow releases and AI innovations

Required Skills & Qualifications

• 8+ years of experience working with ServiceNow platform architecture and development

• Hands-on experience with Now Assist (ServiceNow Generative AI capabilities)

• Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM

• Experience with Virtual Agent, Flow Designer, IntegrationHub, and scripting (JavaScript, Glide

APIs)

• Understanding of AI/ML concepts, NLP, and Generative AI applications

• Experience with REST/SOAP APIs and third-party integrations

• Strong problem-solving and analytical skills

• Excellent communication and stakeholder management skills

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)

• Certifications in ServiceNow (CSA, CIS modules)

• Experience working with cloud platforms (AWS, Azure, GCP)

• Exposure to enterprise AI governance and responsible AI frameworks

Key Competencies

• Solution Architecture

• AI Strategy & Implementation

• Stakeholder Collaboration

• Innovation & Continuous Improvement

• Leadership & Mentorship