ServiceDesk Plus Engineer

About Us

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.

Position Name

ServiceDesk Plus

Experience

6+ Years

Location

Bangalore

Shift Timings

24/7 Rotational Shifts

Key Responsibilities: Development: Design and develop custom modules, workflows, and automation within ServiceDesk Plus. Customize forms, templates, and UI elements to enhance user experience. Implement business rules, scripts, and integrations using REST/SOAP APIs. Develop reports and dashboards for performance tracking and SLA adherence. Administration: Administer and maintain the ServiceDesk Plus platform including user roles, permissions, and configurations. Monitor system performance and ensure high availability and reliability. Manage CMDB (Configuration Management Database) and ensure data accuracy. Handle upgrades, patches, and version control of the platform. Integration: Integrate ServiceDesk Plus with other enterprise systems (e.g., Active Directory, SAP, HRMS). Ensure seamless data flow and synchronization across platforms. ITSM Alignment: Apply ITIL best practices in incident, problem, change, and asset management. Collaborate with stakeholders to align platform capabilities with ITSM processes. Required Skills & Qualifications: Bachelor's degree in Computer Science, IT, or related field. 6+ years of experience in ServiceDesk Plus development and administration. Strong understanding of ITSM processes and frameworks (ITIL certification preferred). Proficiency in scripting languages (JavaScript, Python) and web technologies. Experience with REST/SOAP APIs and integration tools. Excellent problem-solving and communication skills. Preferred Certifications: ManageEngine ServiceDesk Plus Certified Professional. ITIL Foundation or higher.

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