Key Responsibilities
- Monthly Business Review (MBR) Preparation
- Compile and prepare MBR reports for Service Sales and Consumables.
- Consolidate data, highlight key insights, and share summary notes with relevant stakeholders.
- Leadership Support
- Provide accurate and timely data for leadership reviews, Huddle files, and key
- Service/Consumables meetings.
- Support CE leaders with data-driven insights and follow-up actions.
- Engineer Performance Tracking
- Develop and maintain a monthly tracker for field engineers covering KPIs, productivity, and scheduled visits.
- Monitor and report performance metrics to identify improvement areas.
- Bowler Chart Reporting
- Deliver timely inputs to the EMEAI Bowler dashboard for Customer Enablement (CE) functions.
- Support visual performance reporting and KPI compliance tracking.
- Data Management
- Maintain and update SGRI 3 C 4 datasets and ensure data accuracy for reporting and analysis.
- Standardize data sources to enable consistent business reporting.
- Business Reviews
- Participate in weekly CE business review discussions on revenue, forecasting, and service performance.
- Support with pre-review analytics and follow-up documentation.
- Executive Support
- Prepare ad-hoc reports, business insights, and presentation inputs as required by CE leadership.
- Sales Planning
- Track and monitor the Service Sales planner, ensuring alignment of targets and performance against business goals.
- Analytics s Insights
- Extract data from ServiceMax or similar systems for Service and CE functions.
- Analyse multi-dimensional business data and provide insights to improve operational efficiency and profitability.
- Meeting Support
- Attend Customer Enablement calls, record discussions, and circulate accurate minutes of meetings (MOM).
- Track open action items and follow up with responsible owners.
- Vendor Management Support
- Assist in completing vendor questionnaires, compliance forms, and supporting documentation for Service operations.
Basic Qualifications
Bachelor's degree in Business, Engineering, or a related field.
- 24 years of experience in data analytics, business operations, or service reporting roles.
- Experience in working with cross-functional and international teams is an advantage.
Preferred Characteristics
- Strong analytical and problem-solving skills.
- Excellent proficiency in Microsoft tools, Power BI, or other data visualization tools.
- Good understanding of Service Operations, Sales Planning, or CRM tools (e.g., ServiceMax, Salesforce).
- Attention to detail with strong data accuracy and reporting capabilities.
- Effective communication and stakeholder management skills.
