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Position Overview / Purpose
Owns ITSM, audit, and SOP management for managed SAP; ensures continual service improvement.
Key Responsibilities
- Service Delivery Planning: Analyzing customer requirements and planning and executing tailored engagement strategies.
- Quality Assurance: Focusing on continuous improvement, quality management, and problem-solving to ensure the adoption of SAP software is successful. This includes leveraging tools like the Continuous Quality Check (CQC) Improvement Services offered .
- Transformation Guidance: Guiding customers through their digital transformation journey, particularly the migration to SAP S/4HANA Cloud.
- Clean Core Strategy: Helping customers manage extensions and integrations to maintain a clean core in their SAP S/4HANA system, which allows for easier and faster adoption of future innovations.
- Operational Excellence: Working to ensure smooth system operations, security, and compliance management, often within a cloud operating model that includes hyperscaler infrastructure (AWS, Azure, Google Cloud). Collaboration: Collaborating with cross-functional teams and partners to provide quality services and resolve technical complexities
- Provides leadership for innovation and quality uplift matching global SAP AMS standards.
Core Technical Expertise
ITIL v4, ServiceNow, SAP Solution Manager, Power BI/Tableau, audits.
Certifications / Qualifications
ITIL , ISO Auditor, Six Sigma Green Belt.
Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related discipline that provides a solid background in IT.
Experience Competencies
10+ yrs service/process quality, managed services.
Location / Shift
Bangalore / 24x7 Rotational
#SAPMS
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
