Service & Operations Manager

We are looking for a skilled professional with 5 to 8 years of experience to join our team as a Service & Operations Manager in the BFSI industry, specifically in Equitas Small Finance Bank.

Roles and Responsibility

• Manage and oversee daily operations to ensure efficient service delivery.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze operational data to identify areas for improvement and optimize processes.
• Ensure compliance with regulatory requirements and industry standards.
• Foster a culture of excellence and continuous improvement within the team.

Job Requirements

• Proven experience in managing services and operations within the BFSI sector.
• Strong understanding of financial products and services.
• Excellent leadership and communication skills.
• Ability to analyze data and make informed decisions.
• Experience in budgeting and resource management.
• Strong problem-solving skills to resolve operational issues.