Overview
ServiceNow Tester to ensure the quality, performance, and reliability of ServiceNow implementations. The ideal candidate will have experience in functional, regression, and automated testing within the ServiceNow platform, a strong understanding of ITSM processes, and the ability to collaborate with developers, business analysts, and stakeholders to deliver high-quality solutions.
Responsibilities
Key Responsibilities
- Develop, execute, and maintain test plans, test cases, and test scripts for ServiceNow modules and custom applications.
- Perform functional, regression, system integration, and user acceptance testing (UAT) on ServiceNow solutions.
- Validate workflows, business rules, client scripts, integrations, and configurations.
- Ensure ServiceNow solutions meet functional, performance, and security requirements.
- Work closely with developers, product owners, and business analysts to identify and resolve defects.
- Track, manage, and report defects/issues using standard defect management tools.
- Participate in Agile ceremonies and collaborate with cross-functional teams throughout the development lifecycle.
- Test ServiceNow upgrades and patches, ensuring existing functionality is not impacted.
- Contribute to test automation efforts using appropriate ServiceNow and third-party tools.
- Provide documentation and knowledge transfer related to test processes and results.
Requirements
Required Qualifications
- 2-4 years of experience in software testing, with at least 1-2 years in ServiceNow testing.
- Hands-on experience testing ServiceNow ITSM processes (incident, problem, change, request).
- Familiarity with ServiceNow modules such as ITOM, HRSD, or CSM (preferred).
- Experience in manual and automated testing practices.
- Strong knowledge of SDLC, STLC, and defect management processes.
- Excellent analytical, problem-solving, and communication skills.
Preferred Qualifications
- Experience with test automation tools (e.g., Selenium, ATF - Automated Test Framework in ServiceNow).
- Exposure to ServiceNow ATF (Automated Test Framework) for regression testing.
- Understanding of ITIL processes and best practices.
- Experience working in Agile/Scrum environments.
- ServiceNow CSA certification (a plus).
