Overview
ServiceNow Technical Lead to oversee the design, development, and delivery of ServiceNow solutions across the enterprise. This role blends hands-on technical expertise with leadership responsibilities, ensuring that ServiceNow implementations meet business requirements, follow best practices, and align with organizational strategy. The ideal candidate is a strong problem-solver who can mentor technical teams and collaborate with stakeholders to deliver impactful solutions.
Responsibilities
- Lead and guide a team of ServiceNow developers and administrators in solution design, development, and delivery.
- Act as the primary technical point of contact for ServiceNow projects and initiatives.
- Translate business needs and functional requirements into scalable ServiceNow solutions.
- Architect, design, and implement ServiceNow modules and applications (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, etc.).
- Oversee the development of workflows, business rules, client scripts, UI policies, and integrations.
- Ensure adherence to platform governance, security, performance, and best practices.
- Collaborate with ServiceNow Architects, Product Owners, and stakeholders to align solutions with business goals.
- Provide technical leadership in upgrades, migrations, and platform expansion.
- Mentor and coach team members, fostering technical growth and knowledge sharing.
Maintain technical documentation, standards, and reusable solution patterns.
Requirements
Required Qualifications
- 8+ years of hands-on experience with ServiceNow development and engineering.
- Strong knowledge of core ServiceNow modules (ITSM required) and at least one of ITOM, ITAM, HRSD, or CSM.
- Expertise in ServiceNow scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.
- Experience with REST/SOAP APIs, web services, and third-party integrations.
- Solid understanding of ITIL/ITSM processes and enterprise IT operations.
- Experience managing and mentoring technical teams.
- Strong problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- One or more ServiceNow Certified Implementation Specialist (CIS) certifications.
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA) (highly desirable).
- Experience with Agile/Scrum methodologies.
