Project Description: We are looking for a Senior Service Now Consultant for a European Client.
- Our client is one of the leading multinational food and drink processing corporation.
Responsibilities:- Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- - Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- - Guiding Technical Consultants during the build & development phase.
- - Testing activities before upgrading changes to upper environments.
- - Monthly Release cycle follow-up to be aware of the key release milestones.
- - Support internally on DXC on backing up other Solution Consultants.
- - Drive the discussions with stakeholders and users when enhancements are required,
- - Propose improvements in the tools and processes,
- - Document the requirements and coordinate the implementation of fixes and enhancements
- with the development team
- - Maintenance of process and technical documentation
- - Understand client requirements and advise them on the best solutions using SNOW Technology
- - Analytical problem solving
Mandatory Skills:
- ITIL
- JavaScript
- SAP Functional
- Service Now
- Web Development
Mandatory Skills Description:- Minimum 10+ years experience on a ServiceNow consultant role
- -He/She will be the Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- - Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- - Guiding Technical Consultants during the build & development phase.
- - Testing activities before upgrading changes to upper environments.
- - Monthly Release cycle follow-up to be aware of the key release milestones.
- - Support internally on DXC on backing up other Solution Consultants.
Personal skills and qualities:
- • Strong personal commitment to quality service.
- • Must have experience dealing with technical end-users in a service-oriented role.
- • Highly focused on customer satisfaction.
- • Ability to switch between multiple tasks/projects/contexts.
- • Curious and self-learner.
- • Ability to assume leadership and work without direct supervision.
- • Strong interpersonal communication skills and like working with customers in problem-solving mode.
- • Capacity to travel which will be necessary but is not integral to this position.
- • Fluent in English
Nice-to-Have Skills Description: Familiarity with LAN rev or a comparable lifecycle management platform is a plus
