Overview
ServiceNow Senior Technical Lead to oversee the end-to-end design, development, and delivery of ServiceNow solutions across the enterprise. This role combines hands-on technical expertise with strategic leadership, ensuring that the ServiceNow platform is optimized, scalable, and aligned with business objectives. The Senior Technical Lead will act as a bridge between architecture, engineering, and business stakeholders while mentoring junior team members and driving best practices.
Responsibilities
- Lead the technical design and delivery of complex ServiceNow implementations and enhancements.
- Partner with architects, product owners, and business stakeholders to translate requirements into high-quality solutions.
- Provide technical leadership to ServiceNow developers, administrators, and engineers across multiple projects.
- Drive the adoption of platform governance, security, and development standards.
- Oversee the implementation of core and advanced ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, etc.).
- Lead the design of integrations with external systems (REST, SOAP, APIs, LDAP, SSO, etc.).
- Ensure platform stability, performance, scalability, and compliance.
- Act as the escalation point for complex technical issues and performance challenges.
- Mentor, coach, and conduct technical reviews for development teams.
Stay current on ServiceNow roadmap, new releases, and industry best practices, advising leadership on strategic platform improvements.
Requirements
- 10+ years of experience in IT, with 6+ years of ServiceNow development/engineering experience.
- Proven experience in leading technical teams on large-scale ServiceNow programs.
- Strong hands-on expertise in ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and advanced configuration.
- Solid understanding of ITIL/ITSM frameworks and their application within ServiceNow.
- Strong knowledge of CMDB design, service mapping, and ITOM capabilities.
- Experience with enterprise integrations (REST, SOAP, APIs, SSO, LDAP, etc.).
- Excellent problem-solving, communication, and leadership skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications.
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA) or working toward certification.
- Experience with Agile/Scrum delivery in enterprise environments.
- Exposure to cloud platforms (AWS, Azure, GCP) and enterprise ecosystems.
