Responsibilities
- Implement and manage ServiceNows SAM Pro module, ensuring optimal performance and compliance.
- Integrate SAM Pro with Publishers to enhance overall IT operations.
- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
- Maintain and enhance ITSM processes to ensure alignment with ITIL best practices.
- Develop and implement strategies for software asset management, including compliance, license optimization, and cost reduction.
- Conduct regular audits and assessments to ensure data accuracy and compliance with licensing agreements.
- Provide technical support and troubleshooting for SAM Pro and related modules.
- Create and maintain documentation, including process flows, configuration guides, and training materials.
- Stay updated with the latest ServiceNow features and industry trends to continually improve the SAM Pro modules effectiveness.
Qualifications we seek in you
- Bachelor s degree in computer science, IT, engineering, or related technical discipline.
- Minimum of 3 years of experience with IT Service Management (ITSM) processes and tools.
- 1 to 2 years of experience with IT Operations Management (ITOM) module and integrations.
- At least 2 years of hands-on experience with ServiceNows Software Asset Management (SAM) Pro module.
- Strong understanding of ITIL framework and best practices.
- Proven experience in software asset management, including license compliance, optimization, and audits.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- ServiceNow Certified System Administrator and SAM Pro certification preferred.
Preferred Qualifications/ Skills
- Experience with other ServiceNow modules, such as ITSM, ITOM and SAM.
- Familiarity with scripting languages (JavaScript, Glide Script).
- Understanding of cloud licensing models and SaaS management.
- Project management experience.
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
- Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
- Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
