Overview
Prodapt is looking for a ServiceNow ITSM Analyst to work from office with experience 3 to 6 years in a fast paced environment.
Title: ITSM Analyst
No. of Positions: 1
Shift Timings: 11 am - 8 pm
Responsibilities
Key Pointers
- 3-6 years experience in ITSM / IT operations process consulting (in-house IT or consulting).
- Working knowledge of ITIL concepts and common ITSM processes (Incident, Problem, Change, Request, Knowledge).
- Experience with at least one ITSM platform (preferably ServiceNow; alternatives: BMC Remedy/Helix, Jira Service Management, Ivanti, Cherwell).
- Strong documentation skills: process mapping, SOPs, governance artifacts, stakeholder-ready communications.
- ITIL Foundation certification (or higher).
- ServiceNow experience in specific modules (ITSM, CMDB, Discovery, Service Catalog, Knowledge, Reporting/Performance Analytics).
- Exposure to CMDB (Configuration Management Database) practices and service mapping concepts.
- Experience in regulated environments (SOX, SOC, HIPAA, PCIif relevant).
- Experience establishing or improving CAB (Change Advisory Board) and Problem Management rhythms.
Requirements
Good communication skills.
Bachelors Degree
