Role: ITBM with SPMdeveloper
Exp 6years
Relevant experience : 5 plus years
Location Pan India
Work Mode: Hybrid
Role Description:
- Lead and facilitate requirement workshops for service portfolio management.
- Collaborate withstakeholders to identify and prioritize service management requirements.
- Guide the ServiceNow configuration decisions and identify additional required functionalities not available out-of-the-box.
- Summarize the requirement blueprint to get required approval from the stakeholders.
- Guide in building initial product backlog for the implementation.
- Help in estimating the cross-platform dependencies, data flow and governance for the master data.
- Help in identifying action plan for the better adoption of the product.
Key competency:
- Proven experience in ServiceNow platform management, requirement workshops, and blueprint creation.
- Strong understanding of service portfolio management and IT service management best practices.
- Excellent communication and facilitation skills to lead workshops and engage withdiverse stakeholders.
- Ability to work collaboratively in a team environment and manage multiple priorities
